Orange City Area Health System has been named one of America’s 100 Best Hospitals for Patient Experience by the Women’s Choice Award®, America’s trusted referral source for the best in healthcare, for the seventh consecutive year. The award signifies that Orange City Area Health System has been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories. Orange City Area Health System ranked #10 out of 1,057 hospitals of similar size.
There is a strong correlation between providing good patient experience throughout a patient’s journey and improved clinical quality measures including increased HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. According to a survey of healthcare consumers, 86% of women would travel up to 50 miles for a hospital that was rated best in patient experience.
“Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions and providing a great experience for her throughout her patient journey is a win-win for all involved. Our designation makes it easier for her to choose a hospital where she and her family are more likely to have a better experience and outcome” said Delia Passi, founder and CEO of the Women’s Choice Award. “To help women simplify their choices, the 100 Best Hospitals for Patient Experience are awarded because they excel in the patient’s willingness to recommend, as well as doctor communications, staff help, cleanliness, providing recovery information, explanation of medications, communication by nurses and peacefulness of the room at night.”
The methodology used to select Orange City Area Health System as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific HCAHPS survey results along with primary research about women’s healthcare preferences.
The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:
• Effective communication with nurses and doctors
• Responsiveness to requests for help
• Providing patient recovery information
• Explanation about medications before being administered
• Bathroom and room cleanliness
• Peacefulness of room at night
• Patient recommendation rating
Ninety-four percent of patients surveyed indicated that they would “definitely” recommend Orange City Area Health System to family and friends.
“It is always particularly special when awards such as this represent the opinion of our patients,” noted Marty Guthmiller, CEO of Orange City Area Health System. “It is a true testimony to the care provided by our competent staff, as well as those who support them.”