For Patients
Parking
Parking for patients and visitors is available in the lots directly north and south of the hospital. Handicap parking is available near the entrances. Patients and visitors are asked not to park in the reserved areas or certain designated areas.
Personal items
Please inform your care team if you are wearing contact lenses, dentures, or prostheses. Hearing aids, eyeglasses, dentures, and contact lenses should be kept in containers when not in use. You are welcome to bring your own personal hygiene items from home. The hospital provides a toothbrush, tooth-paste, comb, and tissues. Please bring your own razor. Personal electrical equipment must be inspected and tagged by maintenance prior to use. Inspection is not required for equipment plugged in for a short time such as razors, hair dryer, curling iron, etc. No heating pads or electric blankets are permitted.
Food service
Our dietary team is committed to preparing and providing high quality, nutritious, and delicious foods for our patients, families, staff, and visitors. The menu found in your room includes all the options for breakfast, lunch, and dinner. Please ask your nurse or care team for assistance, or to check on any special dietary restrictions or needs prescribed for you during your stay. The Puddle Jumper Grille, located on the lower level, features a variety of options, and is open the following hours for your family and visitors:
Breakfast: 7-10:30 am
Noon meal: 11:30 am-1:30 pm
Evening meal: 5-6:30 pm
Grill menu available: 7-10:30 am; 11 am-4:30 pm; 5-6:30 pm
Free coffee, hot tea, and Crystal Light are available 24 hours/day. Vending machines for snacks and beverages are located next to our retail pharmacy. There are nourishment centers on both wings of the hospital with complimentary snacks and beverages. Orange City Area Health System is committed to the health of our environment as well as our patients, utilizing environmentally-safe products throughout our facilities where possible. That includes drinkware and dishes; Styrofoam cups and containers are available upon request only.
Mail delivery
Mail is delivered directly to your room each weekday morning. Mail should be addressed as follows:
Your full name
Orange City Area Health System
1000 Lincoln Circle SE
Orange City, IA 51041
Mail arriving following your discharge will be forwarded to your home address.
Interpreters
If you or a family member does not speak English and would like an interpreter, please contact your nurse or a social worker.
Si usted o miembros de su familia no hablan Ingles y gustarian un traductor, favor de contactar a su enfermera o a su trabajador social.
Educational materials
A literature rack is located near the nurses’ station. A variety of brochure on procedures, topics, and services is available for patients, family members, and visitors.
Notary public
This service can be requested at no charge by contacting your nurse, Administration at extension 5270, or the Business Office at extension 5251.
Resource center
Our Resource Center is located near the Puddle Jumper Grille on the lower level of the hospital. It houses resources for our patients, their families, and our employees, including educational/medical literature and books that may be checked out. There are also computers available with free Wi-Fi access. It is open 24/7/365.
Home health and hospice
Orange City Area Health System offers home care and hospice services. Please ask your care team for information.
Health insurance and billing
If you have health insurance, we will submit your bills to your insurance company. Your policy is a contract between you and your carrier; you will be responsible for final payment of your bill. If you do not have health insurance, a financial counselor is available to discuss financial arrangements with you, and will help you in applying for assistance programs, if needed. If you have any questions about your bill, please call extension 5107 or 5166. If calling from an outside phone, please call 712-737-2000 and ask for a financial counselor.
Advance directives
An advance directive allows you to let others know your choices for healthcare or to name someone to make those choices for you if you are not able to speak for yourself. You can say “yes” or “no” to life-prolonging treatments. For additional information or to update your advance directive, please ask to speak with a social worker or click here.
Durable power of attorney for health care (DPAHC)
A DPAHC is a legal document that allows you (the “principal”) to appoint another person (the “attorney-in-fact” or “agent”) to make medical decisions for you if you should become temporarily or permanently unable to make those decisions yourself. The person you choose as your attorney-in-fact does not have to be a lawyer. Ask a social worker for assistance.
Your rights at Orange City Area Health System (OCAHS)
1) Patients who are competent to give directions regarding their own healthcare shall enjoy their rights to make a final, informed decision to receive or to not receive care.
2) Patients may refuse medical treatment to the extent permitted by law. If the patient refuses treatment, the patient will be informed of significant medical consequences that may result from such action.
3) OCAHS recognizes the patient’s right under Iowa law to execute a Living Will or a Medical Power of Attorney in accordance with the requirements of the law.
4) Every patient will receive care regardless of whether or not he/she has or has not executed Advance Directive.