Orange City Area Health System is experiencing a service disruption due to a vendor cybersecurity incident reported on February 21, 2024 impacting Optum and Change Healthcare.
Change Healthcare provides us with a large umbrella of services comprised of insurance verification, benefit eligibility and authorization, claims submission, and payment processing.
Sanford Health, our business partner, took immediate steps and disconnected from Change Healthcare, upon being alerted of the incident.
You will notice a delay in receiving authorization, processing of your claims, receipt of explanation of benefits from your insurance company, and receipt of account statements from Orange City Area Health System.
Processing of claims will resume as soon as a safe connection can be established.
Our number one priority is to ensure our patients have confidence their private information is protected, and that there is no disruption to patient care.