Report a Complaint

If we fail to meet your expectations, we invite you to share your concerns regarding treatment, patient safety and quality of care. You may voice your concerns to:

Any employee
Your care provider or physician
The director of the clinic or hospital department
The Quality Manager

We encourage you to resolve complaints immediately at the time of service. If you feel that any of your concerns/complaints have not been resolved to your satisfaction, you may initiate a formal complaint (grievance) by notifying Orange City Area Health System:

Orange City Area Health System
Attn: Quality Manager
1000 Lincoln Circle SE
Orange City, IA 51041
Phone: (712) 737-5225

You will be contacted by the Quality Manager or a Patient Experience representative to acknowledge receipt of your complaint. The formal complaint (grievance) will be reviewed internally, and a Patient Experience representative will respond to you within a reasonable time frame.

Should you choose not to use our complaint process, or if you are unable to resolve a concern(s) to your satisfaction, you also have the right to contact:

Iowa Department of Inspections and Appeals
Health Facilities Division
Lucas State Office Building
321 East 12th St.
Des Moines, IA 50319-0083
Phone: (515) 281-4115
Fax: (515) 242-5022

BFCC – Quality Improvement Organization
Livanta LLC
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701
Phone: (888)-755-5580
TTY 1-888-985-9295