Billing & Financial Assistance

Orange City Area Health System Billing & Financial Assistance

Hospital bills and health insurance claims can be confusing. We want to help you understand how we bill patients and provide you with information about financial assistance options.

Payments

Please make timely payments on your portion of the bill. Payment for your hospital bill is ultimately your responsibility. (Exceptions: approved Medicare, Medicaid, TRICARE and HMO services) At the time of service or discharge, you may be asked to pay deductibles, co-payments or other self-pay amounts due. You will be asked to pay $100.00 for clinic visits or half the amount of the hospital service if you do not have insurance coverage for your hospital services. Orange City Area Health System accepts cash, personal checks, debit cards, money orders, and certain credit cards. Interest-free extended payment options are available to those who qualify.

Quick Payment Discount

Orange City Area Health System offers a “Quick Payment” discount for services provided at the hospital. When you have out-of-pocket expenses (the costs your insurance does not cover) you may be eligible for a discount if paid by the statement due date. To determine your discount, you can contact the Orange City Area Health System billing department at (712) 737-5200, on weekdays, 7:30 AM – 4:30 PM. You can make this transaction in person or call the cashier to complete over the phone.

Financial Assistance

Depending on your current income level, you may qualify for additional financial assistance. A Orange City Area Health System financial counselor can assist you with your application.

Questions?

The best number to call for questions is the number on your bill. Your physician may order tests or procedures that your insurance company does not cover. In these cases, check your health plan or call the telephone number on your insurance card for more information.

Our business office and billing staff can help you with payment issues and questions about:

• Hospital pricing
• Payment options
• Application for financial assistance programs