Orange City Area Health System is pleased to announce it has been named a 2015 Guardian of Excellence Award® winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
According to Marty Guthmiller, CEO of Orange City Area Health System, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the patient experience. “Not only is this an ‘apples to apples’ comparison between us and our peers,” reported Guthmiller, “it represents the opinions and perspectives of those we care for. To raise the bar on the patient experience is always one of our primary goals.”
“We are proud to partner with Orange City Area Health System,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering of patient-centered care. By achieving and sustaining this level of excellence, Orange City Area Health System demonstrates their commitment to reducing patient suffering and advancing the overall quality of health care.”
Orange City Area Health System will celebrate the important role that diagnostic imaging has had in the field of medicine and the invention of the X-ray during National Radiologic Technology Week, Nov. 8-14, 2015, and X-ray Discovery Day, Nov. 8, 2015.
Diagnostic imaging has greatly improved since the X-ray was first discovered in 1895. The invention of the X-ray plays an instrumental role in providing high-quality patient care.
“Most people know that the X-ray is used to produce images of inside the body,” explained Darin Blankespoor, Orange City Area Health System Radiology Manager. “But the general public often doesn’t know about the various advanced radiology systems that perform sophisticated medical tests using X-rays, such as thyroid scans and interventional and therapeutic treatments.”
The radiology staff at Orange City Area Health System is composed of two board-certified radiologists with 12 technologists, and performs over 15,000 imaging exams annually, including CT and MRI scans, ultrasounds, and mammograms.
“X-ray technology allows us to produce high-quality images that help physicians quickly and accurately detect, diagnose and treat injury and illness,” Blankespoor said. “Our team is extremely dedicated to providing the best possible patient care, and we’re excited to celebrate our achievements during National Radiologic Technology Week.”
Martin Guthmiller, CEO of Orange City Area Health System (OCAHS), has been named on Becker’s Hospital Review list of “50 Critical Access Hospital CEOs to Know.” According to the publication, the administrators, presidents, CEOs and other executives on this list lead the hospitals on Becker’s “50 Critical Access Hospitals to Know” list, which includes OCAHS. “Under their leadership and guidance, their hospitals have achieved success and earned recognitions from multiple reputable organizations.”
“Marty is a unique leader who is able to combine vision with details — a bit like a poet who is also an accountant” reported Randy Jacobsma, Chair of Orange City Area Health System’s Board of Trustees, “The combination of these qualities gives him the ability to see big initiatives and also execute them.”
This is the first year that Becker’s has published the “50 Critical Access Hospitals to Know” and the “50 Critical Access Hospital CEOs to Know” lists.
Orange City Area Health System is a comprehensive health system including four family medicine clinics, sports medicine clinic, behavioral health clinic, surgical services, birth center, physical and aquatic therapy, home health and hospice, and a senior care campus.
ORANGE CITY AREA HEALTH SYSTEM PROVIDES COMMUNITY BENEFITS
$1.2 million in uncompensated care and healthcare services given annually
Orange City Area Health System (OCAHS) provides nearly $1.2 million in community benefits to the region, according to a recently completed assessment of those programs and services. That amount, based on 2014 figures, includes over $700,000 in uncompensated care and nearly $500,000 in free or discounted community benefits that OCAHS specifically implements to help residents.
Community benefits are activities designed to improve health status and increase access to health care. Along with uncompensated care (which includes both charity care and bad debt), community benefits include such services and programs as health screenings, support groups, counseling, immunizations, nutritional services, and transportation programs.
The results for OCAHS are included in a statewide report by the Iowa Hospital Association (IHA) that shows Iowa hospitals provided community benefits in 2014 valued at nearly $1.2 billion. All 118 of Iowa’s community hospitals participated in the survey.
“We have a long-standing belief in, and continued commitment to, the ‘rising tide floats all boats’ philosophy,” stated Marty Guthmiller, CEO of Orange City Area Health System. “Our Board and our organization take very seriously our responsibilities in our region to serve and dedicate resources to the benefit of all.”
The programs and services accounted for in the survey were implemented in direct response to the needs of individual communities as well as entire counties and regions. Many of these programs and services simply would not exist without hospital support and leadership, said IHA President and CEO Kirk Norris.
For the first time, Becker’s Hospital Review has published a list of “50 Critical Access Hospitals to Know” in the United States, and we are honored that Orange City Area Health System is on this list.
This list features Critical Access Hospitals (CAHs) that “have demonstrated excellence in caring for their communities.” According to Becker’s Hospital Review, “Providing quality healthcare in a rural setting presents its own set of specific challenges, but these organizations are rising above to meet the needs of their patients.”
The editorial team selected hospitals for inclusion based on recognitions they have received, specifically the iVantage list of Top 100 CAHs, the National Rural Health Association’s list of Top 20 CAHs (OCAHS has been on both of these lists the past two years), and patient satisfaction scores from CMS’ Hospital Compare.
Thank you to our team of dedicated colleagues who deliver quality care based on our Core Values every day. And to the patients and families in Northwest Iowa who trust us to be their partners for a lifetime of care.
For a list of the “50 Critical Access Hospitals to Know” click here:
PHYSICIAN ASSISTANT JOINS ORANGE CITY AREA HEALTH SYSTEM
Dykstra to offers family medicine services in expanding clinics
Marty Guthmiller, CEO of Orange City Area Health System (OCAHS), announced the signing of Kimberly Dykstra, P.A., to its family medicine provider team. Dykstra will join the health system in August. She will provide family medicine services as part of the health system’s team of 18 family practice providers that serve medical clinics in Orange City, Hospers, and Paullina, Iowa, and on the campus of Northwestern College.
“We are thrilled to add someone of Kimberly’s character and skill set to our primary care team,” said Guthmiller. “In addition to her walk-in clinic experience, she adds to our knowledge base in occupational medicine and is certified in Department of Transportation physicals.”
Dykstra is a native of Sioux Center. She received a B.A. in biology health professions with a minor in psychology from Northwestern College in Orange City while serving as a Certified Nurse Aide for Orange City Area Health System’s Long Term Care facility. Dykstra holds a Master’s Degree in Physician Assistant Studies from Grand Valley State University in Allendale, Michigan. She comes to OCAHS from Sanford Occupational Medicine and Walk-In Clinic in Sioux Falls. Dykstra and her husband Jamie have two children, Micah and Anna.
Orange City Area Health System is a comprehensive health system encompassing four medical clinics; sports medicine clinic; behavioral health clinic; a hospital including a birth center, surgical center, and diagnostic imaging; physical and aquatic therapy; home health and hospice; and a senior care campus. OCAHS was recently named among the Top 20 Critical Access Hospitals in America for the second consecutive year.
Orange City Area Health System has been named a recipient of the Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience. This distinction is the only award that identifies the nation’s best healthcare institutions measured against the needs and preferences of women, providing her the opportunity to identify which hospitals deliver the quality patient experience she seeks for her and her family. Orange City Area Health System is the only hospital in Iowa in its size category (100 beds or less) that has received this designation, and is ranked #21 nationally.
Being named and recognized as a hospital of choice among women represents the strongest and most important consumer message in today’s healthcare marketplace. It considers that women account for 94% of all healthcare decisions for her and her family. (Center for Talent Innovation)
“We are honored that the women we serve in this region have indicated their confidence in us through this award,” said Marty Guthmiller, CEO of Orange City Area Health System. “It is a testament to our employees and their commitment to making the patient experience the best it can be for every patient, every day.”
The qualification process for America’s 100 Best Hospitals for Patient Experience is unique in that it is the only national list that focuses on female patient satisfaction and recommendation scores. The process begins with scores derived by the Centers for Medicare and Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score takes a subset of the questions HCAHPS uses that research and experience shows are most important to women, and weight is applied to each of those questions to adjust for relative importance and arrive at a numerical score.
“At the Women’s Choice Award, we’ve identified America’s Best Hospitals across the nation to help women make smart healthcare choices for themselves and their family members,” said Delia Passi, CEO and Founder of the Women’s Choice Award. “Being treated with the proper level of care impacts one’s health, well-being and healing so it is critical for women to know those hospitals that have demonstrated the highest level of quality care to their patients, with a special focus on the female experience.”
This credential signifies Orange City Area Health System’s “commitment and passion toward an extraordinary healthcare experience for women and all patients.”
As an additional acknowledgement of the 2015 award recipients, a USA Today national announcement will highlight the 100 Best in 2015.
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ABOUT Orange City Area Health System Orange City Area Health System is a comprehensive health system including four family medicine clinics, sports medicine clinic, behavioral health clinic, hospital and birth center, surgical center, physical and aquatic therapy, home health and hospice, and a senior care campus.
ABOUT THE WOMEN’S CHOICE AWARD® The Women’s Choice Award® sets the standard for helping women make smart choices through education, empowerment, and validation. Awards are determined by evidence-based research and identify the brands, products and services most recommended and trusted by women. Visit www.WomensChoiceAward.com to learn more.
ORANGE CITY AREA HEALTH SYSTEM RECEIVES SAFETY AWARDS Employee safety best practices translate to patient and community safety
Orange City Area Health System (OCAHS), led by its Occupational Health team, received two distinguished awards for employee safety in May as part of the ServiShare workers’ compensation program. ServiShare, a division of Iowa Hospital Association, presented awards to Iowa hospitals who achieved certain employee safety benchmarks, based on data from federally-mandated OSHA logs. OCAHS was one of six hospitals to earn the Safety Performance Award, and one of nine hospitals to earn the Return to Work Award. The health system, which employs 500 people on several campuses, had only four OSHA reportable injuries with no lost days, for one of the lowest incident rates in the ServiShare program. “Our experience with our employee safety translates to useful tools that we can provide our customers in the community as well,” reported Liza Schouten, RN, the health system’s Occupational Health Supervisor. “This indicates we are on the right path and can pass that on to businesses and individuals we serve.”
Orange City Area Health System offers occupational health services for its employees and also for the community, including pre-employment requirements, workers’ compensation case management, on-site workspace assessments, health assessments, pulmonary function testing, wellness screens, breath alcohol and drug testing, training, and more. Occupational health services are located in the Medical Office Building on the health system’s main campus in Orange City. OCAHS is a comprehensive health system consisting of four family medicine clinics, sports medicine clinic, behavioral health clinic, critical access hospital, home health and hospice, and a senior care campus. It was recently named among the Top 20 critical access hospitals in the nation for the second consecutive year.
Family medicine services expand with behavioral health clinic
Orange City Area Health System is launching a Behavioral Health Clinic in June, to be integrated with the health system’s family medicine services. Dee Jay Donlin, Ph.D., LP will serve as Staff Clinical Psychologist in the behavioral health clinic, which is located in the family practice clinic at the Orange City campus. Dr. Donlin will work closely with the health system’s primary care providers to offer wholistic, patient-centered, coordinated behavioral health care.
“We are thrilled to welcome Dr. Donlin as the director of this integrated, coordinated team-based approach to behavioral health,” said Marty Guthmiller, CEO of Orange City Area Health System. “Even more so, we are excited to build this new program with someone of such high character and integrity.”
“Improving our patients’ care and experience through integrated services will be our highest priority,” said Donlin. “We want to develop a model that will best fit the needs of Northwest Iowa and so we will thoughtfully develop that care with feedback from patients and providers. ”
Dr. Donlin comes to Orange City Area Health System from Sanford Medical Center Thief River Falls, where he served as staff clinical psychologist and clinical director of the mental health division at the Minnesota-based health system. He previously provided psychological consultation for Area Special Education Cooperative in East Grand Forks, and on the mental health staff at Minneapolis Children’s Medical Center. Dr. Donlin received his Ph.D. in Educational Psychology from the University of Minnesota Psychology in the Schools Training Program. He also attended Luther-Northwestern Theological Seminary in St. Paul and Augustana Hochschule Theological Seminary in Neuendettelsau, Germany, and holds a B.A. in psychology from Augustana College in Sioux Falls.
Appointments with Dr. Donlin can be made by calling the Orange City Area Health System family medicine clinic at 712-737-2000 or through your family physician.
Orange City Area Health System (OCAHS) is a comprehensive health system encompassing four medical clinics, sports medicine clinic, behavioral health clinic, hospital including a birth center, surgical center, diagnostic imaging, physical and aquatic therapy, home health and hospice, and a senior care campus. OCAHS was recently named – for the second consecutive year – among the Top 20 Critical Access Hospitals in America.
Marty Guthmiller, CEO of Orange City Area Health System, announced the signing of Philip Van De Griend, MD, to its medical team. Dr. Van De Griend will join the health system in summer 2015. He will provide family medicine services as part of the health system’s team of 18 family practice providers serving the hospital, emergency department, and medical clinics in Orange City, Hospers, and Paullina, Iowa, and on the campus of Northwestern College. Dr. Van De Griend has a strong interest and training in sports medicine and will offer these services as well to area athletes as part of our Sports Medicine Clinic.
“We are absolutely thrilled to have Dr. Van De Griend join our health team,” said Guthmiller. “He not only will bring a broad skill set with him but also represents the next generation of physicians here in Orange City.”
Van De Griend is a native of Orange City. He received his B.A. in psychology from Dordt College and his Masters of Public Health from the University of Iowa. In 2011 Van De Griend received his Medical Degree from Carver College of Medicine in Iowa City. He completed his family practice residency at the University of South Carolina School of Medicine/Palmetto Health Richland Family Medicine in Columbia, South Carolina this summer and will complete a Primary Care Sports Medicine Fellowship at the Carolina Medical Center in Charlotte, NC in July 2015.