ABOUT PATIENT COMMENTS …
The Orange City Area Health System makes every effort to provide the best possible customer service to our patients and their families. As part of that effort we request that our patients complete a satisfaction survey. Listed below are some of the comments we have received. We take pride that we are able to provide a level of care that meets the needs and expectations of our patients.
Inpatient
- Warm, welcoming, great service. My stay was way above expectation. A special place.
- Organization/friendliness/very good care. I enjoyed the doctors and staff very much. They took very good care of me and listened to me. Thank you.
- Hospital facility, staff, treatment, personal treatment was very satisfying for me. Hospital staff went beyond their professional title and treated people with respect; like a family member, only as a patient.
- The rooms are private and very complete. Everyone is so pleasant, concerned and friendly. Patient needs are met quickly.
- I appreciated the private rooms and the kind and caring nurses. I think it is very good as it is but I think your doctors and nurses are hard to beat. I think you are doing very, very good. Over all, if you are sick and need help, this is a nice and new place to go to and get excellent medical help and caring people that do the best they can.
- I appreciated the friendliness and helpfulness of staff and also the private room and shower. It was my first hospital experience in many, many years. I never felt loss of dignity. I never felt I was just a room number or just another patient.
- We really appreciated the care and concern that was given to us and the patience the nurses had with Mom. We also thank you for your overall sincerity and care for our family at a difficult time with difficult news to deal with and your willingness to walk beside us with all the decisions that needed to be made over the next days.
- We appreciated the staff! Everyone was wonderful! They were extremely helpful, super accommodating, and made us feel like we were staying at a hotel rather than a hospital. All our nurses made us feel as if we’d known them forever – we can’t say enough positive things about them or our doctor!
- I go to Mayo Clinic in Rochester about every two months and have had hundreds of doctors over the last thirty-five years. Most of my doctors have been very caring and really know their stuff but … guess which doctor is my favorite! My doctor at OCAHS is so caring and takes all the time to sit down and talk things over with me, even on his busiest day. My provider and his nurse are the best!
- The hospital is just great – clean, good lighting, quiet, good food! Nurses knew about the treatment or found out how to do it. They were willing to change things and work with people and schedules. Building is great and the people have good Christian values.
Obstetrics
- The staff was great – all the way from the nurses who took care of me and my baby to the surgeon and doctor who took care of us all the way up until my C-section delivery. The care of all of the staff is great and made us feel comfortable. Couldn’t have asked for a better doctor or surgeon, they are both outstanding. I felt both my baby and I were in great hands!
- The doctors are wonderful and everything is very clean. Staff is polite and very friendly. Experience was beyond anything I expected; could not have been better. My doctor is a wonderful doctor and person. The nurse I had was excellent. She really made me feel comfortable through my delivery. I am very pleased!
Emergency
- Thank you again for the kind, compassionate care we always get at OCAHS. The ER doctor had not seen my husband prior to his ER visit but he did go beyond to really read all the medical past in helping to evaluate the present situation. The “do no harm” or at least “less harm” approach rather than what large hospitals do without regard to the patient was so appreciated as we could go home and take the approach we asked for.
- Prompt, courteous, caring, explained everything well. Felt secure putting our healthcare with OCAHS.
- The staff was very caring with my little girl and talked to her in a manner that calmed her.
- All staff were excellent and very professional and the doctor was very patient and explained clearly about my illness.
- Everything was great!! The nurse that worked in the ER was GREAT – so kind and caring. The doctor was so personable – great team you have there!
- I felt like I was in a safe place, a place where I would get the help I needed. Everyone wanted to help.
- Every time I have a doctor’s appointment or any other needs, I get treated with respect and always get the answers I’m looking for and need.
- X-ray staff was professional and helpful, extra respectful of privacy.
Surgical
- Everyone was very polite and courteous. Explained things well. Surgery staff and the doctor were very good to me. I went to sleep and woke up with the same courtesy as before. I understand they went to my daughter and she said they took time with her. Everyone was great!
- The concern for my well-being was evident from the moment I entered the clinic to the moment I left the hospital four days later. Your concern ranged from diagnosing correctly, pain management, privacy, and even with my insurance. Than you for training your staff so very well.
Laboratory, Radiology/Imaging, Oncology
- Loved that the ultrasound tech was as excited to see my baby as I was! A student was in the room; very professional and I liked how they asked if it was OK to have the student there.
- I have had my physician for a number of years. He carefully observes and listens carefully. He has the perfect mix of medical wisdom and common sense. I have the highest regard for him and, of course, recommend him highly.
- I am always treated with respect, and they always take time to answer my questions.
Clinic
- The team at Paullina at this appointment was very friendly, easy to communicate with.
- I’ve been going to Mayo Clinic in Rochester, MN, for thirty-three years and now I go there every three months. I’ve had lots of doctors and a good share of them have retired and now I have alot of new ones. I want to tell you that I consider my local doctor as my best doctor. He is very knowledgeable, very caring, and just an all-around good doctor. I highly recommend him and his assistant!
- Your clinic is awesome! I work at a clinic as a nurse and there is a reason I go to your office. I love the “flow” at your clinic – very professional and kind.
- We just moved from Arizona and are extremely happy with everyone and everything. Everyone is so very nice and very prompt.
- We have received excellent treatment every time we’ve been seen by our doctor. He spends time listening to concerns, examining, and answering questions.