ABOUT PATIENT COMMENTS …
The Orange City Area Health System makes every effort to provide the best possible customer service to our patients and their families. As part of that effort we request that our patients complete a satisfaction survey. Listed below are some of the comments we have received. We take pride that we are able to provide a level of care that meets the needs and expectations of our patients.
Inpatient
- Appreciate the ability to stay local for my medical needs – that you see familiar faces. The nurses were excellent – always asking what they could do for me, very patient and encouraging. The PT people are super!
- Very caring RNs and CNAs.
- I enjoyed my stay as much as I could despite a lot of pain. The cleanliness is outstanding.
- The care and concern of the ER staff and hospital nurses and aides made my stay pleasant under the circumstances. Just continue to do what you are doing and treating patients with respect. You have a great facility and a very friendly and professional staff. I always feel well taken care of when I come to OCAHS. Thanks for all your help.
- I appreciate the staff and openness to visitors. It was a great relief after a previous hospital experience elsewhere in January.
- I love the openness of the hospital, the big lobbies for family to gather in, the big windows. Also the nurses were wonderful and we felt very taken care of. Specifically, we loved the respiratory therapists who helped in the care of our daughter. They were so friendly and really great with our daughter. Maybe could have some more comfortable furniture. Really, everything else was awesome!
Obstetrics
- Excellent nursing staff. Our labor and delivery nurse was wonderful – we were so thankful for each staff member we interacted with. Our home instructions were very clearly explained by the nurse. We could tell each person loved their job. We were very happy and thankful for our experience at OCAHS. It is wonderful to have such a great facility in our hometown.
Emergency
- Thank you again for the kind, compassionate care we always get at OCAHS. The ER doctor had not seen my husband prior to his ER visit but he did go beyond to really read all the medical past in helping to evaluate the present situation. The “do no harm” or at least “less harm” approach rather than what large hospitals do without regard to the patient was so appreciated as we could go home and take the approach we asked for.
- Prompt, courteous, caring, explained everything well. Felt secure putting our healthcare with OCAHS.
- The staff was very caring with my little girl and talked to her in a manner that calmed her.
- All staff were excellent and very professional and the doctor was very patient and explained clearly about my illness.
- Everything was great!! The nurse that worked in the ER was GREAT – so kind and caring. The doctor was so personable – great team you have there!
- I felt like I was in a safe place, a place where I would get the help I needed. Everyone wanted to help.
- Every time I have a doctor’s appointment or any other needs, I get treated with respect and always get the answers I’m looking for and need.
- X-ray staff was professional and helpful, extra respectful of privacy.
Surgical
- I liked the communication. All was good!
- The courtesy shown to me as a patient was great. Very professional and friendly staff. I was very pleased with the whole experience.
- The staff was just outstanding. Everyone was very polite. I felt like I was in very good hands.
- My nurse gave excellent continuity of care and was thorough in her patient education.
- Everyone – from checking or at the business office, to the volunteer at Same Day Surgery, to the nurses, anesthesiologist, to the surgeon – were all very friendly, helpful and just made me relaxed for the procedure. Great staff! Everything went very smoothly. I didn’t have a long wait – also able to go home quickly. Thank you, everyone!
- I liked the fact that when we got there, I was kept “busy” – but we never felt rushed. I was satisfied and happy with my whole experience. I’m glad to see nursing students working and being mentored by the staff.
- Everything ran so smoothly. It was perfect. This was just another reminder to me how blessed we are in our community to have such a wonderful facility and staff. Everyone was professional yet caring.
Laboratory, Radiology/Imaging, Oncology
- This is a very well-run facility! We are very fortunate to have them in our area! God bless!
- I have had lab work done many times at a different hospital (due to close proximity) and have always had to wait longer than 30 minutes because the facility is congested and understaffed. I really appreciate the difference at Orange City! Excellent facility and staff!
Clinic
- Wonderful knowledge – kindness shown – compassionate – concerned … that is the provider I use! She is a gem and shows clients love and has a heart for the patient.
- I have been very pleased with the doctor. He is helpful and available and ready to answer my questions. His nurse is also very good. The lab personnel are pleasant and helpful!
- The doctor and his nurse got us in even though they were extremely busy. They were kind and caring and helped us. They listened. Thank you!
- The doctor was great in every aspect!
- The provider was so friendly and helpful! He was a good listener and responded to my concerns.
- Always happy with the excellent care we receive in the Paullina clinic. Help is excellent; also very kind and caring staff!